Teach Conflict Resolution with Confidence
Our Level 3 Award in Delivering Conflict Management Training is a nationally recognised qualification that enables you to deliver conflict management training to learners in the private security industry and beyond. It is a mandatory requirement for anyone wishing to teach the conflict management module in SIA-linked Door Supervisor courses.

This course equips you with the knowledge and skills to teach others how to handle challenging behaviour, defuse tension, and maintain safety in public-facing roles—skills that are crucial across the security, retail, hospitality, and customer service sectors.

Why Take the Conflict Management Trainer Course?

This course is ideal for trainers and professionals looking to:

✅ Deliver SIA-recognised conflict management training
✅ Work as an instructor on Door Supervisor and related security courses
✅ Enhance their teaching portfolio and professional credibility
✅ Support learners in managing real-life conflict situations effectively and legally

Who is this course for?

✅ Qualified trainers who want to teach conflict management in the security industry
✅ SIA Door Supervisors and Security Officers looking to become trainers
✅ Freelance instructors working with security training providers
✅ Organisations needing in-house training delivery on de-escalation techniques

What You Will Learn

Our expert trainers will equip you to confidently deliver conflict resolution techniques through engaging, learner-focused sessions.

✔ Principles and benefits of conflict management
✔ Understanding the causes and impact of conflict
✔ Recognising early signs of aggressive behaviour
✔ Methods of de-escalation and calming strategies
✔ Communication and interpersonal skills for managing conflict
✔ Legal and ethical responsibilities when teaching conflict management
✔ Effective use of training methods, roleplay, and scenario-based delivery

Course Structure & Assessment

This is a 1-day course, with theory and practical teaching components. You will be assessed through:

📝 A written assignment on the principles of conflict resolution and instructional techniques
📁 A portfolio of evidence demonstrating understanding of course content
🎓 A micro-teach session where you will deliver part of a conflict management lesson
📋 Tutor observation of your ability to communicate, engage learners, and deliver content effectively

Entry Requirements

To enrol on this course, you must:
✅ Be 18 years or older
✅ Hold a recognised teaching qualification such as the Level 3 Award in Education and Training (AET) or equivalent
✅ Have good communication and written English skills
✅ Possess relevant occupational experience in conflict management or a customer-facing role (e.g., security, retail, hospitality, healthcare, etc.)

📌 Don’t have your teaching qualification yet? Ask us about our AET + Conflict Management Trainer bundle!

Career Opportunities with This Qualification

Once qualified, you can work as a:

🔹 Conflict Management Trainer for SIA-linked courses
🔹 Freelance or employed instructor for private training providers
🔹 In-house corporate trainer focusing on de-escalation techniques
🔹 Educator in customer service-focused industries such as retail, transport, and healthcare

Why Choose Us?

✅ Experienced Trainers – Learn from real-world experts with years of security and training experience
✅ SIA-Approved Qualification – Complies with Ofqual regulations and national standards
✅ Interactive Learning – Scenario-based training and micro-teaching to build your confidence
✅ Tutor Support – Get guidance on lesson planning, assessment criteria, and classroom delivery
✅ Flexible Course Delivery – Available in classroom or blended learning formats
✅ Pathway to SIA Trainer – Combine with AET and Physical Intervention Trainer courses for the complete SIA trainer journey

Book Your Course Today!

📍 Location: Harrow, Dagenham, Luton (or Online)
📅 Duration: 3 Days
💰 Affordable Pricing | Payment Plans | Group Discounts Available

Become a certified Conflict Management Trainer and help others stay safe, calm, and professional in high-pressure situations.
👉 [Enroll Now]